Passenger Cancellation Policy

If you are a passenger and need to cancel a booking, the following policies apply:

Withdrawing a Booking Request or When it Expires

• You receive a full refund (100%).
• The booking fee is also refunded.

Cancelling a Booking Less than 24 Hours Before Departure

• You receive a 50% refund (excluding the booking fee).
• The driver is compensated with 50% of the seat price.
• An automatic "late cancellation" review will be added to your profile.

Note: If the driver cancels the trip afterwards, you will get the remaining 50% refunded (excluding the booking fee).

Cancelling a Booking More than 24 Hours Before Departure

• You receive a full refund (excluding the booking fee).

No Show

• No refund will be provided. Please refer to our passenger no-show policy.

When the Driver Cancels Your Trip

• You will receive a full refund, including the booking fee.