Passenger Cancellation Policy

If you are a passenger and need to cancel a booking, the following policies apply:

Withdrawing a Booking Request or When it Expires

Cancelling a Booking Less than 24 Hours Before Departure

Note: If the driver cancels the trip afterwards, you will get the remaining 50% refunded (excluding the booking fee).

Cancelling a Booking More than 24 Hours Before Departure

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When the Driver Cancels Your Trip